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Listen to the interview below: The rising cost of hiring, coupled with increased rents and insurance premiums, is putting pressure on businesses across Ireland and the UK. Many organisations are now exploring outsourcing as a way to maintain service quality while reducing operational costs. For years, outsourcing customer service to countries like India and the […]

Here are the top 5 outsourcing trends for 2024: 1. Increased Focus on AI and Automation Why it matters: Companies are turning to AI and machine learning solutions to streamline processes, reduce human error, and cut costs. This trend is particularly strong in sectors like customer service (chatbots), data processing, and IT operations. Impact: Outsourcing